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PAYMENT POLICIES

Reservations can be made by mail, phone or email and will be held for 14 days pending the receipt of your deposit/payment. Check, cash, money order, or credit cards are accepted on all our extended tours. Credit Cards that are accepted for payments include:  Discover, Master Card and Visa. 

 

Mail Payments to:             

Tour Connection

5859 W Saginaw, PMB 112

Lansing MI 48917

 

Phone:  517 882-5275

Fax:  517 321-0501

 

Information to Provide: When making your reservation please provide us with your name as it appears on your passport and/or birth certificate, address, phone number and roommate. For any casino trips, please provide date of birth.

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Payment information is indicated on each individual tour. Rates are listed on each individual tour also.

 

CANCELLATION POLICY

Cancellations for multi-day tours must be received by phone or in writing prior to the final payment due date of the selected tour in order to receive a full refund. For cancellation after the final payment due date, Tour Connection will refund those monies which are recoverable from hotel, meal, attraction and theatre expenses. There will be a $25 per person administration fee deducted for all cancellations after final payment has been paid. When one person leaves a tour en route and a roommate remains, the additional single room supplement for the remaining person will be deducted from the refund of the person who left. Some tours have alternate refund policies which are indicated in the programs outline.

 

TRAVEL PROTECTION AND INSURANCE

Optional Travel Protection will be offered on all our tours providing coverage for canceled or interrupted trips, medical costs, travel accident, lost or stolen luggage, bankruptcy and acts of terrorism.

 

DEPARTURE LOCATIONS

Parking has generously been allowed by local businesses. Neither Tour Connection nor the lot owners can assume any responsibility for cars parked at these locations:

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  • Lansing (west) - Meijer located at W. Saginaw Ave, Lansing in the northeast corner of the parking lot (behind the garden center).

  • Frandor (central) - Sears water tower located near Michigan Ave. and Clippert St. 

  • Okemos - Park & Ride lot, I-96 and Okemos Rd (behind Cracker Barrel Restaurant).

 

Other pick up locations are sometimes added. Please check with our office.

 

Approximately 10 to 14 days prior to departure you will receive final tour information such as your specific departure point and time, baggage tag, detailed itinerary including pertinent phone numbers, clothing suggestions, etc.

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Tour Director: Each tour is fully escorted by a congenial Tour Director whose responsibilities includes the handling of all tour details and offering complete attention to the comfort and pleasure of the passenger. 

 

The Tour Price Does Not Include:

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  • Meals: other than those listed in the itinerary.

  • Gratuities to Driver and Tour Director: any compensation to them should be on a voluntary basis and handled individually.

  • Personal Expenses: valet and room service, telephone calls, and all other items of a personal nature.

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